Privacy Policy

Pure Harvest Group of Companies Ltd. ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

This policy applies to all information collected through our website, mobile applications, email communications, and other digital platforms operated by Pure Harvest Group of Companies Ltd.

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address, payment history
• Order Information: Purchase history, shipping preferences, product reviews
• Communication Data: Messages, feedback, customer service interactions

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click-through rates, search queries
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Session data, preferences, authentication tokens

Information from Third Parties

We may receive information about you from third-party sources, including social media platforms, payment processors, shipping companies, and marketing partners, to enhance our services and improve your experience.

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, manage payments, and provide customer support
• Communication: To send order confirmations, shipping updates, promotional emails, and respond to inquiries
• Account Management: To create and maintain your account, authenticate users, and provide personalized experiences
• Marketing: To send newsletters, promotional offers, and targeted advertisements based on your preferences
• Analytics: To analyze website usage, improve our services, and develop new products
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats
• Business Operations: To conduct research, manage inventory, and optimize our business processes

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, including:

• Payment processors and financial institutions
• Shipping and logistics companies
• Email marketing platforms
• Website hosting and cloud storage providers
• Customer support platforms
• Analytics and marketing tools

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and analyzing website usage.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, such as shopping cart and checkout processes
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data
• Functional Cookies: Remember your preferences and settings to enhance your browsing experience
• Marketing Cookies: Used to deliver targeted advertisements and measure the effectiveness of marketing campaigns

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

Third-Party Tracking

We may use third-party analytics services, such as Google Analytics, to track website usage and improve our services. These services may use cookies and similar technologies to collect information about your browsing behavior.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: SSL/TLS encryption for data transmission and secure storage of sensitive information
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for all staff members
• Incident Response: Procedures for detecting, reporting, and responding to security breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities in accordance with applicable laws and regulations.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your personal information in a portable format
• Request information about how your data is processed

Correction and Updates

• Update or correct inaccurate personal information
• Complete incomplete personal information
• Modify your account preferences and settings

Deletion and Restriction

• Request deletion of your personal information
• Restrict the processing of your personal information
• Object to certain types of data processing

Marketing Communications

• Opt out of marketing emails and promotional communications
• Manage your communication preferences
• Withdraw consent for marketing activities

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Information: Retained while your account is active and for 3 years after account closure
• Order History: Retained for 7 years for tax and accounting purposes
• Payment Information: Retained according to payment processor requirements and applicable regulations
• Marketing Data: Retained until you opt out or for 2 years of inactivity
• Website Analytics: Anonymized data may be retained indefinitely for business intelligence

Secure Deletion

When personal information is no longer needed, we securely delete or anonymize it using industry-standard methods to prevent unauthorized recovery or access.

Pure Harvest Group of Companies Ltd. is based in Trinidad and Tobago. Your personal information may be transferred to and processed in countries other than your country of residence, including countries that may not have the same level of data protection laws.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your data remains protected, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent levels of protection
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

By using our services, you consent to the transfer of your information to countries outside your jurisdiction for the purposes described in this policy.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information from our systems promptly.

Parents and guardians who believe their child has provided personal information to us without consent should contact us immediately using the information provided in the "Contact Us" section.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Post the updated policy on our website with a new "Last Updated" date
• Notify you via email if you have provided your email address
• Provide prominent notice on our website for material changes
• Obtain your consent for changes that materially affect how we use your information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

We are committed to resolving any privacy-related concerns promptly and will respond to your inquiry within 30 days of receipt.